FREQUENLTY ASKED
QUESTIONS
Browse the frequently asked questions below. And if you still need assistance or have a question, please reach out.
WHAT IS A PRIVATE HEALTHCARE ADVOCATE?
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A private healthcare advocate (also known as a “patient advocate”) is a professional who helps individuals and families navigate the healthcare system. They ensure clients receive the best possible care, understand various treatment options, and have information to make informed decisions about their healthcare.
WHO TYPICALLY HIRES A HEALTHCARE ADVOCATE?
Anyone overwhelmed by the medical system can benefit from advocacy. Our services are ideal for individuals of all ages to manage chronic or complex conditions, seniors needing healthcare support, or families seeking guidance for their loved ones. Anyone that is feeling overwhelmed by medical decisions, or that needs help coordinating care, a professional healthcare advocate can offer valuable clarity and support.
WHAT SERVICES DO YOU OFFER?
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WHY DO THESE SERVICES MATTER?
By explaining treatments and monitoring for errors, advocates help improve safety, compliance and the overall effectiveness of care. Having a dedicated professional advocate reduces stress, anxiety, and the feeling of being overwhelmed while managing chronic conditions, or during acute illness and recovery.
CAN YOU WORK WITH DOCTORS AND HEALTHCARE TEAM?
Yes! We collaborate with healthcare providers to ensure seamless care and communication.
CAN YOU ATTEND MEDICAL APPOINTMENTS WITH ME?
Yes! We accompany clients to appointments, take notes, ask pertinent questions, and help ensure that clients fully understand the visit and possible treatment options.
HOW DO YOU PROTECT MY PRIVACY?
We follow strict confidentiality policies and use HIPAA-compliant tools to keep medical information secure.
DO YOU PROVIDE VIRTUAL ADVOCACY SERVICES?
Yes, we offer in-person and virtual support, This allows clients to access our services no matter where they may be residing or visiting.
CAN YOU WORK WITH CORPORATIONS?
Yes. Patient Advocacy is a unique solution to assist employers and employees navigate through the healthcare system, improving the care received by employees, and potentially lowering healthcare costs.
WHAT SETS CONNECTED CARE PARTNERS APART?
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We provide coordinated, compassionate, and personalized support with a concierge approach—meaning we are available when you need us. We stand by our clients through their healthcare journey – answering questions, resolving issues, advocating for the clients’ best interest every step of the way. We ensure that our client’s medical needs and preferences remain front and center.
HOW MUCH DO YOUR SERVICES COST?​
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We do offer a 30-minute free consultation to discuss healthcare needs, goals and priorities. Our pricing varies based on the level of service needed. Contact us to schedule an initial consultation.
IS PRIVATE PATIENT ADVOCACY COVERED BY INSURANCE OR MEDICARE?​
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No, we do not accept any medical insurance.
DO YOU HELP WITH MEDICAL BILLING AND INSURANCE?​
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Our focus is medical advocacy and navigation. For our clients we can provide referrals to medical
billing specialists.
HOW DO I GET STARTED WITH CONNECTED CARE PARTNERS?​
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It’s easy! Contact us for a free consultation to discuss your specific needs. From there, we’ll create a personalized advocacy plan.